+1 813-742-0394   help@shopping-care.com

Had a Problem With an Online Order? We Help You Get It Resolved.

Lost package, damaged item, wrong product, or a seller who won’t respond?
Shopping Care helps handle the refund request and communication with the merchant so you don’t have to deal with the hassle.

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Helping online shoppers resolve purchase issues

Refund Assistance, Handled for You

Shopping Care helps customers prepare refund claims and communicate with merchants regarding purchase issues.

Drafting Refund Requests

We help prepare clear and structured refund requests based on your order details and the issue you experienced, making it easier for the merchant to review your case.

Contacting the Merchant

Our system helps initiate communication with the seller to submit your refund request and provide the necessary information about your order.

Following up on unresolved cases

If the merchant does not respond right away, we continue to follow up and monitor the case to keep the resolution process moving forward.

Tracking Progress Until a Response

Stay informed throughout the process with updates on your case and notifications when the merchant responds or new information becomes available.

Why Use Shopping Care

Claim Assistance

We help structure your refund request by organizing the key details of your order and the issue you experienced.

Merchant Communication

When needed, we help initiate and manage communication with the seller regarding your refund request.

Faster Process

Our system helps organize and initiate your claim quickly, reducing delays and making it easier to start the refund process with the merchant. Instead of figuring everything out yourself, your case is structured and ready to move forward faster.

Track and Manage Your Claim in One Place

Once your case is submitted, Shopping Care helps organize the entire process in one place. Follow the progress of your claim, see when merchants respond, and stay informed about each step toward a resolution. Clear updates help you understand exactly where your case stands.

 

Learn More

Care Basic

$1.50

per week

  • Claim submission assistance
  • Merchant contact support
  • Refund tracking
  • Order issue guidance
  • Faster resolutions
  • Basic response support
Select this plan

Care Plus

$3.90

per week

  • Everything in Care Basic
  • Priority claim processing
  • Follow-ups on unresolved cases
  • Faster merchant outreach
  • Extended refund tracking
  • Priority response support
Select this plan

Care Premium

$7.90

per week

  • Everything in Care Plus
  • Dedicated claim assistance
  • High-priority case handling
  • Escalation support
  • Advanced tracking & updates
  • Priority support access
Select this plan

Questions & Answers

What is Shopping Care?

Shopping Care is a membership service that helps customers handle issues related to online purchases.
Our system assists with preparing refund requests, contacting merchants when needed, and tracking the progress of your case.

What does the membership include?

Your membership provides access to tools and assistance designed to help manage refund requests and order-related issues. This includes claim preparation support, merchant communication assistance, and case tracking.

Can I cancel my membership anytime?

Yes. You can cancel your membership at any time through the Manage My Membership page. Once canceled, no future charges will be applied.

How can I contact support?

You can reach our support team through the contact page or by email. Our team is available to assist with questions related to your membership or your case.

What our users says

“After weeks of trying to contact the seller with no response, I submitted my case through Shopping Care. Their system helped organize the claim and the merchant finally responded within a few days. The process was much easier than handling it alone.”

Emily R.
Online Shopper — California

Start for free.

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Let us know you.

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Manage Membership