Had a Problem With an Online Order? We Help You Get It Resolved.
Missing package, damaged item, wrong product, or a seller who won’t reply? Shopping Care helps you prepare your refund request and manages the communication with the merchant — so you don’t have to deal with the hassle alone.
Helping online shoppers resolve purchase issues
Core Features
Refund Assistance, Step by Step
Shopping Care helps members prepare claims, communicate with merchants, and keep their case organized from start to finish.
Drafting Refund Requests
Contacting the Merchant
Our system helps initiate communication with the seller to submit your refund request and provide the necessary information about your order.
Following up on unresolved cases
If the merchant does not respond right away, we continue to follow up and monitor the case to keep the resolution process moving forward.
Tracking Progress Until a Response
Stay informed throughout the process with updates on your case and notifications when the merchant responds or new information becomes available.
Optimize
Why Use Shopping Care
Shopping Care helps customers prepare refund claims and
communicate with merchants regarding purchase issues.
We help organize the key details of your order and your issue into a clear request — saving you from figuring out the wording and format on your own.We help structure your refund request by organizing the key details of your order and the issue you experienced.
Instead of researching what to send and how to send it, your claim is structured and submitted quickly so the resolution process can begin sooner.
When needed, we help manage the conversation with the seller so you’re not stuck refreshing your inbox or repeating your story to different agents.When needed, we help initiate and manage communication with the seller regarding your refund request.
Claim
Track and Manage Your Claim in One Place
Testimonials
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Shopping Care helps customers prepare refund claims and communicate with merchants regarding purchase issues.
Our system helps organize and initiate your claim quickly, reducing delays and making it easier to start the refund process with the merchant.
The platform completely transformed how we handle customer feedback, saving our team hours every single week.
Absolutely seamless experience from start to finish. Our clients love the new workflow and so does our entire team.
Our system helps organize and initiate your claim quickly, reducing delays and making it easier to start the refund process with the merchant.
The platform completely transformed how we handle customer feedback, saving our team hours every single week.
Absolutely seamless experience from start to finish. Our clients love the new workflow and so does our entire team.
Care Basic
per week
- Claim submission assistance
- Merchant contact support
- Refund tracking
- Order issue guidance
- Faster resolutions
- Basic response support
Care Plus
per week
- Everything in Care Basic
- Priority claim processing
- Follow-ups on unresolved cases
- Faster merchant outreach
- Extended refund tracking
- Priority response support
Care Premium
per week
- Everything in Care Plus
- Dedicated claim assistance
- High-priority case handling
- Escalation support
- Advanced tracking & updates
- Priority support access
Questions & Answers
What is Shopping Care?
Shopping Care is a membership-based service that helps online shoppers handle issues related to their purchases. We assist with preparing refund requests, communicating with merchants, and tracking the progress of your case.
What kind of issues do you help with?
Shopping Care is a membership-based service that helps online shoppers handle issues related to their purchases. We assist with preparing refund requests, communicating with merchants, and tracking the progress of your case.
What does the membership include?
Common situations include missing packages, damaged items, wrong products, items that don’t match their description, duplicate charges, unresponsive sellers, and unwanted recurring charges.
Can I cancel my membership anytime?
Yes. You can cancel your membership at any time through the Manage My Membership page. Once canceled, no future charges will be applied.
How can I contact support?
You can reach our support team through the contact page or by email. Our team is available to assist with questions related to your membership or your case.