Core Features
Resolve online shopping issues with confidence
Shopping Care helps you prepare refund requests, communicate with merchants, and follow up on unresolved purchase issues — making it easier to recover your money when something goes wrong.
Refund Request Preparation
We help structure and prepare your refund requests based on your order details and the issue you experienced, making it easier for merchants to review your case.
Dispute Documentation
Our system helps organize the key information and documents needed to support your refund request.
Case Follow-Up
If the merchant does not respond right away, we continue to follow up to help move your case toward a resolution.
Simple & Fast Process
Submit your request quickly through our platform and let our system assist you throughout the resolution process.
Claim Guidance
We guide you through the refund process and help you understand the best steps to take when dealing with merchants.
Progress Tracking
Stay informed throughout the process with updates about your case and notifications when the merchant responds.
Merchant Contact Assistance
Our system helps initiate communication with the seller and provides the necessary information to submit your refund request properly.
Purchase Issue Support
Get help with common online shopping issues such as undelivered items, faulty products, duplicate charges, or billing problems.