Core Features
Refund Assistance, Handled for You
Shopping Care helps customers prepare refund claims and communicate with merchants regarding purchase issues.
Drafting Refund Requests
Contacting the Merchant
Our system helps initiate communication with the seller to submit your refund request and provide the necessary information about your order.
Following up on unresolved cases
If the merchant does not respond right away, we continue to follow up and monitor the case to keep the resolution process moving forward.
Tracking Progress Until a Response
Stay informed throughout the process with updates on your case and notifications when the merchant responds or new information becomes available.
Dispute Documentation
Our system helps organize the key information and documents needed to support your refund request.
Simple & Fast Process
Submit your request quickly through our platform and let our system assist you throughout the resolution process.
Progress Tracking
Stay informed throughout the process with updates about your case and notifications when the merchant responds.
Purchase Issue Support
Get help with common online shopping issues such as undelivered items, faulty products, duplicate charges, or billing problems.