Complete the form below to initiate a refund request on one of your purchases.

1. The purchase was paid using your personal Visa or Mastercard (payments made via PayPal, Klarna, gift cards or corporate cards are not eligible).
2. The request is submitted between Day 15 and Day 90 following the transaction date.
3. The dispute matches one of the situations listed below.

• Goods or service never delivered
• Defective or counterfeit item (returned if requested by the seller)
• Incorrect amount charged or duplicate payment
• Recurring charge after subscription cancellation
• Product or service not matching the description or the promises made

If your credit card purchase falls between $100 and $30,000, part of the amount may be recoverable under UK consumer credit legislation when:

• the item or service is defective;
• the merchant fails to meet its contractual obligations; or
• the initial promise is not fulfilled.

Limit: one open case per Active Member per calendar week.

Supporting documents to provide:

• Order confirmation or invoice
• Screenshots of the product page or commitments made
• Contractual terms or T&Cs supplied by the seller
• Written exchanges with the seller attempting to resolve the dispute
• Proof of return shipment (where applicable)

*Meeting the three conditions does not guarantee a refund. The final decision relies on the evidence submitted and the rules specific to the card network.